Privacy and Cookies Policy

This portal is hosted and maintained by AspireHub on behalf of Secondsight. The general privacy policy of Secondsight can be viewed here.

All reference to ‘we’ or ‘us’ in this document refers to AspireHub and AspireHub working to provide the portal.

The policy sets out:

what information we may collect from you
who is collecting it
why we are collecting it
how and why we will collect the information on this portal
how we use the information collected on the portal
who we will share information with
how long we will keep your information
what effect this has on you
whether we send data outside of the EEA
what your data protection rights are
what you should do if you wish to complain
what you should do if you want us to delete your information
what you should do if you wish to stop receiving information from the portal
other information.

AspireHub and AspireHub uses and protects any information that you give when using this portal.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this portal, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

Who is collecting your information?

AspireHub has decided to use the services of Secondsight to develop the AspireHub AspireHub portal. Secondsight and AspireHub are trading names of Foster Denovo Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). You can check this on the Financial Services Register by visiting the FCA’s website - register.fca.org.uk or by contacting the FCA on 0800 111 6768. Our FCA reference number is 462728.

What information may we collect from you?

The AspireHub AspireHub portal does not automatically capture or store personal information, other than logging your IP address and session information, such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration purposes and to provide statistics, which we use to evaluate how the portal is used. We also use analytics software to monitor visitor statistics.

In some cases, the portal may hold certain data provided to it by AspireHub or their providers such as:

full name
email address
employee reference
location
staff group
benefit values and salary information.

You may optionally provide data such as:

preferences and interests
year of birth
living situation
martial status.

How and why will we collect your information?

We will only ask you to provide us with a limited amount of personal information needed to provide the service you are interested in, for example where you:

wish to be notified about new articles which may interest you
decide that you would like to book a meeting with a financial adviser
sign up to receive newsletters or publications
complete a survey
attend an event.

Some information may be directly entered into the portal via the AspireHub HR dashboard or provided verbally or in writing to the AspireHub team.

Should Secondsight provide additional services to AspireHub, then Secondsight may make additional information available to us.

How will we use the information collected?

Where you provide personal information, we will only use it to deliver the services you have requested.

We collect this information to understand your preferences and provide you with a better service, and in particular for the following reasons:

for internal record keeping
to improve our services
to periodically send information, which we think you may find interesting
to contact you occasionally for market research purposes.

We may contact you by app notification, email, phone, or mail, and use the information to customise our contact with you according to your interests.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you would like us to do so.

Information provided by AspireHub to AspireHub is solely for the purpose of security, logging on, determining benefit entitlement and record identification.

Who will we share information with?

We will not sell, distribute or lease your personal information to third parties, or third party organisations outside of AspireHub and Secondsight unless we have your permission or we are required by law to do so.

How long will we keep your information?

We keep your personal information in line with set periods calculated using the following criteria:

how long you have been an employee of AspireHub, the types of services you have used, and when you left AspireHub
how long it is reasonable to keep records to show we have met the obligations we have to you and by law
any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations
any relevant proceedings that apply.

If you would like more information about how long we will keep your information for, please contact us at info@fosterdenovo.com.

Where information had been provided by AspireHub, AspireHub will be responsible for determining the necessity to keep such information and the deletion of records when appropriate.

What effect will this have on you?

We hope that the collection of data will have no effect on you other than the delivery of the service you have requested by taking the time to complete your details on the portal.

Do we send data outside the EEA?

We will only send your data outside of the European Economic Area (EEA) to follow your instructions or to comply with a legal duty.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The right to be informed – You have the right to be informed about the collection and use of your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What you should do if you wish to complain or contact us?

Whilst you always have the right to make a complaint to the Information Commissioner’s Office (ICO) if you think your data is being misused, we always appreciate the chance to try to deal with any data protection concerns before they are referred to the ICO.

If you are happy to do so, then please do not hesitate to contact hello@aspirehub.co.uk in the first instance or your HR department. Alternatively, you can contact the Data Protection Officer, Foster Denovo Limited, 2 Hamm Moor Lane, Addlestone, Surrey, KT15 2SA or call 01932 870720.

AspireHub related data protection inquiries can be directed to:

The ICO is the UK’s supervisory authority for data protection issues. You can contact them at:

Information Commissioner’s Office,
Wycliffe House, Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Telephone: 0303 123 1113
Website: ico.org.uk/concerns/.

What you should do if you want us to delete your information

If you believe that any information we are holding about you is incorrect, incomplete, or you want us to delete your information, please contact AspireHub as noted above or Foster Denovo Limited at the above address as soon as possible. We will promptly correct any information found to be incorrect and/or delete your information, unless we are required by law to keep it.

What you should do if you wish to stop receiving communications

You can turn off app notifications at any time by going into your phone settings and turning off notifications for AspireHub. You can opt out of marketing emails at any time by clicking on the ‘Unsubscribe’ link at the bottom of any marketing email received, or by contacting hello@aspirehub.co.uk.

Other Information

Access

You can ask AspireHub what data of yours we are processing, the reason we are processing it, what personal data is involved and who we have sent data to. You have the right to request access to any of your personal data being processed by us. On request, we will provide you with an initial copy of the data we may hold about you, whether in paper or electronic format free of charge. Any subsequent copies we may charge you a fee to cover our administration costs. If you would like a copy of the information we hold about you, please contact AspireHub:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

This portal may contain links to other websites of interest. However, once you have used these links to leave the portal, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

Our cookie policy can be found here.

Our Company keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on 21/02/2025.